Mr. S, a British Columbia pensioner, took his $325,000 in life savings and left it all with Union Securities of Vancouver. He was an “unsophisticated investor,” as the investment industry puts it. He believed what the salesman told him. By the time Union Securities was finished with Mr. S virtually all his savings were wiped out. Mr. S might have sued. Instead he complained to the Ombudsman for Banking Services and Investments, a dispute resolution office created by banks and investment dealers. The ombudsman agreed Mr. S was badly treated and recommended compensation. Union Securities refused and that was it. Mr. S did not get his savings back. The ombudsman issued a news release. Alternative dispute resolution systems like the Ombudsman for Banking are growing ever popular. It is privatized justice promoted as quicker, more efficient and cheaper than public courts, writes Professor Trevor Farrow of Osgoode Hall. Lawsuits are undoubtedly expensive. Even an Ontario Superior Court judge once marveled that “excess appears to be the norm” in legal fees that run to as much as $1,000 per hour. READ MORE



