Airline Regulator Rated Slow, Secretive: ‘I’m Just A Citizen’

A federal transport regulator lacks “fairness”, impartiality and an efficient way of handling consumer complaints against airlines, according to its own in-house research. The study by the Canadian Transportation Agency found consumers faced “high-priced” corporate attorneys and a sluggish bureaucracy in pressing claims against carriers: “It doesn’t seem like a fair fight”.

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