Complainers Take Time: CEO

A federal air passenger rights regulator in a confidential letter to the airline lobby complained hearings on travelers’ complaints were “time consuming,” and proposed to “minimize the number of complaints” formally reviewed by the Canadian Transportation Agency. CEO Scott Streiner wrote the letter as 19,000 passengers contacted his Agency for help after being denied cash refunds for prepaid tickets: “I recognize how challenging and unprecedented this period is for the members of the National Airlines Council.”

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