Minutes On Hold For $481M

Callers to the Canada Revenue Agency typically spent 15 minutes or more on hold last year despite record spending on call centres, figures show. Cabinet in 2018 approved millions in 1-800 upgrades on a promise of prompt service: “We’re still going to see these crappy results coming out of Canada Revenue Agency.”

This content is for Blacklock’s Reporter members only. Please login to view this content. (Register here.)

Back to Top