Most People “Illiterate” Says Minister: Need Simple Forms

The tax department must simplify paperwork for the majority of Canadians who are functionally illiterate, says Revenue Minister Diane Lebouthillier. The Canada Revenue Agency did not substantiate the Minister’s claim, contradicted by 30 years of federal literacy research: “When these people receive documents they are not able to understand what is written”.

This content is for Blacklock’s Reporter members only. Please login to view this content. (Register here.)

Back to Top