Operators Hid Poor Service

Federally-subsidized B.C. Ferries concealed poor service by lowering on-time performance targets, says a Department of Transport audit. The Parliamentary Budget Office earlier noted federal departments similarly hide poor results by lowering service targets to levels they could meet: “They usually set the bar not too high so it doesn’t look too easy, but neither too low so it’s fairly easy to achieve most of the time.”

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